Sigvard, 41 years old has been using (hashish, alcohol,
heroin, etc) for 29 years. In the fourth session he incidentally mentions
that he hasn’t smoked hashish for three-four days.
"How did you do that?" the therapist (HK)
asks, and leans forward. Sigvard answers that he was terribly irritated
and that he even pulled a knife against one of his colleagues at work. The
colleague told the boss that Sigvard took an extra break.
"So how did you do not to smoke hashish"? the
therapist asks again.
"It helped to drink tea, smoke cigarettes and
build violins", answers Sigvard.
Since the therapist remembers that one part of Sigvard’s
‘miracle’ was that he would be able to handle his temper better he
asks:
"How did you do it not to knife your colleague
when you got pissed at him?"
"I got so angry I could have killed him",
answers Sigvard.
"So how did you do it not to?" the therapist
asks again.
"I went out and walked around the block."
"Was that something new?" the therapist asks,
and Sigvard recounts that in situations like this he always hit first and
thought after, but this time he said to himself that he had to keep his
job and ‘instinct’ told him he had to get out.
"Fantastic," says the therapist. "What
else did you do?"
It often seems that clients don’t hear our questions
until they are repeated for the second or third time. We believe this is
because people in the mental health business (clients and therapists alike)
tend to think in a problem-focused way. Our questions focus on how Sigvard
stayed away from hashish, what he did instead, and what and how he does
when he follows a constructive impulse. These are unusual questions for
Sigvard.
We used to start sessions by asking our clients if they
had had any thoughts about what we talked about the prior session. Today
we are interested in what they or others did differently since we met, how
they experienced that, and what they think about it. We feel this
difference is an important one because it points to the fact that what is
important now is what people do in their life, not what they do in their
therapy. Expressed differently: We are interested in peoples lives between
therapy-sessions, not in therapy-sessions "between life".

With permission from Steve de Shazer
The flow in second- and subsequent sessions is very
similar and is well illustrated by the scheme above (reprinted from Clues
to Solutions). The client's unique descriptions are what differentiate one
session from the other.
"What have you done since we met last that has
been good for you?" or "What is better?" are two typical
questions that start all sessions after the first. It is not uncommon for
clients to answer that nothing is different, that everything is the same
and that they didn’t do anything that was good for them. We don’t let
ourselves be discouraged by this, as we have difficulties believing it. If
people have survived this long, under such difficult circumstances, this
is by itself a sign that they have a lot of resources and that they do a
lot of things that at least lead to their situation not becoming any worse.
Instead we then ask for differences:
"What has been different?"
"Has any day contained a little piece of the
miracle (the goals the client and you described in the first
session)?"
Sometimes we get only unclear or negative answers to
these questions. If so we ask about each day since we met, or at least
about each day during the last week. We then often find out that the same
day we had the first session (or the prior session) and the day after,
were good days. The client felt better then ordinarily or did some of the
things that were part of the goal. We then get deeper into that:
"How did you do that?"
"How did you succeed?"
"Where did you find the strengths and resources to
do that?"
"Who, how and what was of help?"
"Who noticed and how did they react?"
Clients then often remember things they did other days.
We get into these occasions in the same way thoroughly examining each of
these behaviors or events:
"This is what you wanted to happen – wanted to
be able to do!" we exclaim surprised and impressed. "How did you
do it?"
Many times we have been surprised by how clients
through these questions, sometimes in less than 20 minutes, completely
changes their view of their last week or month. Nowadays we are not so
surprised. We now know that meaning is not created and maintained
automatically around behaviors that hasn’t meant anything for a long
time. (See for instance when Cilla enjoys the apple page *.)
When we have a clear picture of what has been
different, and we think that the client also has a clear picture, we try
to get an idea as to how satisified the client and family are. We usually
ask: "Let’s assume that the three months to come will be as good as
this week has been. Would that be good enough?"
Sometimes it is obvious that the question is not
relevant. Perhaps the differences are to small, or maybe there is only one
good day in a very difficult life. But often there are many good days, and
many times the clients did everything or at least a lot of what they
described in their miracle or goal-descriptions. When this is the case,
the question is very relevant. They often answer: "It would be
perfect," or "it would be more than enough."
We then wonder how sure they are about their progress
and we continue with scaling questions: "If 10 means you are
absolutely sure that you can make the next – say 4 weeks – as good as
last week and 0 means the opposite, where are you at now?"
When a client has reached the conclusion through these
questions that things are good enough, and the client is certain that he
can do as well in the future, it is natural for us and for him to
terminate treatment.
It is however common for clients to come back to
second- third and fourth-sessions and things are certainly betters but not
enough.
"What else needs to happen?"
"What else needs to be different for you to feel/think
that it is good enough?"
"What else do you need to feel that you can handle?"
"What else do people around you need to see for
them to think that you don’t need us any more?" are questions we
supplement with.
As always these questions are developed in the same way
in relation to time and to other people.
"If 10 means that this week has been perfect and 0
the contrary, how high do you think your mother would put you this week (day)?"
"What needs to happen for your father to put you
½ point higher?"
It often happens that things are
good enough, or that the goals were reached at least some of the days, but
the client is very uncertain as to his capacity to bring about more such
days. We then think, "the client doesn’t own his change".
Donald's goal, as formulated in the interview is,
"to resist the urge to sniff gas on boring days". He sniffs
only when he is bored, and therapy didn’t progress for a long time as
the therapist (HK) thought that the goal was to help Donald make every
day a non-boring day. When Donald succeeds in resisting the urge it is
totally incomprehensible to him how he did it. He knows it helped to
draw pictures, go for a walk, talk to his mother, play with the dog and
7 more things. He seems to know that it helps to do other things, but
how he succeeds in doing these things he doesn’t understand.
Questions we then ask deal with what the client needs
to do or see happen for him to be more certain that he can continue to do
these things that are good for him.
"Ok, so you’re at 5 when it comes to confidence
in your ability to continue to do these things. What do you need to be
able to handle for you to feel that you are at 5½?"
Sometimes this attitude stand for the client thinking
that we can be of help to get much further than maybe we thought was
possible.
Caroline has been in treatment
for a long time and has made tremendous progress. It is difficult to
believe that she has been a ‘bag-lady’. Her mother and her child’s
foster-parents are impressed and amazed by her progress, and so is her
social-worker and one person at the employment-agency. The therapist
(BA) doesn’t understand Caroline putting herself only at 5-6 on a
scale that has to do with how well things has been going lately, and she
repeats the question three times. The supervisor (HK) phones in and asks
her to explore what would be 10 for Caroline, and Caroline tells the
therapist that she would like to become a medical doctor. Caroline’s
5-6 then suddenly seems perfectly relevant and the interview continues
with questions around what needs to happen for her not to need treatment
any more.
Sometimes we don’t succeed in creating descriptions
that contain any progress. It seems that the first-, second- or third
session just didn’t make any difference, things are simply no better and
maybe even worse.
When this happens it is wise to go back and reflect on
if there is a useful goal. We can cautiously ask clients why they continue
to come to us and if and how it’s helpful, but we are not satisfied with
answers like: "It’s nice talking to someone."
We go back to questions that belong in the first
session: "What is your problem and how will you/others/me notice when
things are getting better?"
We then often find new or maybe different, more
relevant and useful goals than we got in the first session.
This development or lack of development guides us into
thinking that we have to do something different. It may be finding new
ideas about goals, or carefully reevaluate the relationship with the
client. Sometimes we may have misjudged the relationship and have
suggested ‘do-tasks’ to a client who thinks the problem and its
solution is dependent on someone else's behavior, and it would have been
more relevant to suggest ‘observation-tasks’. Sometimes we find out we
totally misunderstood the reasons a client or family-member had for coming
to us.
Something different we always try to do is to see more
people, fewer people or other people in the clients network. We often have
a colleague make a consultation-interview and sometimes we refer the
client to another therapist.
Concerning clients who come to treatment in order not
to do something else (like for instance go to prison), it is particularly
important to use the possibilities of flexible encounter that are built
into the model. It is ok for us to see a client a couple of times because
the client has to come to treatment, but things must get better or
different for us to continue. If the situation is not changing we ask the
referring agent to participate in a session to renegotiate the goals of
treatment. If nothing happens after this we see no reason to waste the
clients or our time . We terminate treatment with an offer to the client
to come back when and if he thinks our ideas can be of any help.
We have experimented with different intervals between
sessions. One week, two weeks, one month. Nowadays we simply ask the
families and the clients. However we do have an opinion that we show
clearly; the longer the clients and families can make it on their own, the
better.
When clients come to the first session we usually ask
them if they think that one or two weeks is the most suitable before the
next session and when change is starting (most often in the second or
third session), we usually suggest twice as long until the next sessin.
Should the client insist on seeing us earlier we do however agree. We
usually understand this as an expression of the client's confidence not
being high enough and we respect this.
After this we usually suggest about a month between
session. When client's think that the changes seem stable, but still
expresses some uncertainty around termination, we suggest three or maybe
even six months to the next session. We like to add that the client gets
the appointment, but he can call us when he has reached the decision that
he doesn’t need it.
We talk some about non-appearances when we talk about
terminating treatment (page *). It
would be naive though not to talk about such failures to appear that occur
because the client started to drink or started to use more drugs.
When clients come for therapy with their family ‘no-show’
is generally not a problem. If the client doesn’t show up the family
almost always gets in touch and we can discuss with them if and how we are
to continue. Many times calls from family members simply leads to setting
up a new appointment, and the relatives see to that the client comes back
to the next session.
The situation is not complicated either when it’s an
authority that has referred the client. Most often there is an agreement
about what to do if the client fails to show and one just follows
the agreement.
With clients who seek treatment by themselves we often
raise the issue in the first session.
"Who shall we call if (note; not when) you
don’t show? Who can make sure we can continue even if you happen to mess
things up?" Most often these questions lead to the agreement that a
family member should be informed about the ongoing treatment, and many
times this leads on to that person being invited to a session.
Some clients seem to think that time alone will
determine if things are well enough. These clients say: "I have to be
off drugs for three months or six months, and after that I will know my
problem is solved ."
When clients see time as one of the most important
parts of their goal, the other part will consistently be not doing a
certain behaviour; "not do drugs", "not drink",
"not binge" or "not have tempers". This means that the
therapist is breaking ‘dead mans rule’ (see page *)
and neither the client nor the therapist can ever know when and if the
problem is solved. Even after 40 years of abstinence the client can start
drinking again.
Problems often arise in these therapies when the client
has been abstinent for some time and doesn’t know how he did it.
Commonly the client or some important person in the network will be
dissatisfied with the result of treatment and relapses seem to be more
common.
It may be useful in these situations to define the
reason for improvement as a mystery, or even to define the reason things
isn’t getting worse as such. Preconditions for change exist when clients
try to find answers to why and how they made some improvement.
With some clients we only succeed in defining vague goals. For success
the clarification of the goal needs to fit, and should thus be as vague as
that of the client. Scaling questions are then very useful. The difference
between 5 and 7 on a ‘happy-scale’ or a ‘feel-good-scale’ can be
the difference needed by a client to feel that he is moving towards his
goal, and the therapist don’t have to understand what the client means
by this difference. It’s enough that the client creates his own meaning.
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